| PentaLinux
Systems Technical Support
Subscriptions make it easier to manage today's
complex IT systems. By subscribing, you'll receive the latest
information
and resources, including latest open source software, advanced
technical
resources, exclusive on-site support and much more. Get comprehensive
strategy consultation for successful Open Source deployments in your
organization. Solve your business
problems and maximize productivity by subscribing today! |
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| Linux Server Support |
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You can rest assured
knowing that your Linux servers are thoroughly cared for with our top
of the line support services. Our Linux Server Support plan is
committed to provide fast recovery from failure and minimal disruption
to your business operations.
Linux server
support subscriptions are available on a per-system annual basis. There
are two subscription editions: software and comprehensive - each with
varying support levels and features listed below:- |
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Software |
Comprehensive |
| Linux
operating system
installation and
configuration |
 |
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Server
software
installation and
configuration*
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| Phone
support |
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| Email
support |
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| Remote
server
administration |
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| On-site
support |
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| Software
updates |
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| Hardware
component
diagnostics &
troubleshooting |
 |
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Zero
labour charge for
server CPU hardware
component upgrade and repair works |
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| Cost
free faulty server
CPU hardware
component replacement |
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| Support
response time |
1
business day |
1
business day |
*Selected open source software
products only
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Desktop Support |
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Ideal for
keeping PC desktops and workstations up
and running quickly when problem strikes. Obtain true peace of mind
with top class support and protection for your PC investments.
Desktop support subscriptions are available on a
per-system annual basis. There are two subscription editions: software
and comprehensive - each with varying support levels and features
listed below:- |
|
|
|
Software |
Comprehensive |
| PC
operating system
troubleshooting |
|
|
PC
operating system
installation and
configuration
|
|
|
General
PC networking
services configuration
|
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PC
operating system
patches and updates
installation
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Desktop
applications
installation*
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| Phone
support |
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| Email
support |
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| On-site
support |
|
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| Hardware
component
diagnostics &
troubleshooting |
|
|
Zero
labour charge for
CPU hardware
component upgrade and repair works |
|
|
| Cost
free faulty CPU
hardware
component replacement |
|
|
| Support
response time |
2
business days |
2
business days |
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*Selected application software
products only |
